Terms of Service
What these terms cover
These terms cover our enquiry response services (24/7 Answering, Quote Desk and Win-back, Part 1), Booked Calls, our outbound lead generation service (Part 2), and your use of our web pages, forms and booking tools (Part 3).
If you signed up to an earlier Build Busy service (our website service or our contractor lead generation service), the terms you agreed to at the time still apply to that service. Ask us and we will send you a copy.
Part 1. Enquiry response services
What we do
We set up systems that answer your calls, forms, chats, texts and requests for quotes, qualify the person, and book them in or draft the quote for your team to approve. The services are:
- 24/7 Answering. Enquiries answered in seconds, day and night, qualified and booked onto your calendar.
- Quote Desk. Requests for quotes read, matched to your catalog and price list, and drafted for your rep to approve. Open quotes followed up on a schedule you agree.
- Win-back. People who enquired, had a consult, or cancelled in the past get a personal message from your business and are booked back in.
The exact scope, channels, tools and usage limits for your system are set out in a written quote. If the quote and these terms disagree, the quote wins.
Free tests and samples
Our free speed tests, audits and quote samples cost nothing and commit you to nothing. When you request a speed test or audit, you are asking us to contact your business as a prospective customer would (a call, a form, a message) and time the reply. We send you the result. We never share it with anyone else.
Price and payment
Pilot. A one-time fee, shown on our site and in your quote, paid in full before work starts. Pilots use information you already have (past enquiries, consults, members or quotes).
Build. A one-time fee set in your quote. 50% is paid to start and 50% when the system goes live.
Monthly. A monthly fee set in your quote, billed monthly in advance from the day the system goes live. It covers hosting, monitoring, tuning and the usage included in your quote.
Nothing starts until the first payment has cleared.
Our 60-second guarantee
Where your quote includes it, every enquiry that reaches a channel we have connected gets a first reply within 60 seconds, 24/7. If we miss that in a month for a reason within our control, that month's monthly fee is free: we refund or credit it, your choice.
It does not cover outages or delays at your phone carrier, your website, your software, or a third-party platform outside our control, or enquiries sent to a channel we have not connected.
What we do not promise
We do not guarantee a number of enquiries, bookings, clients or sales. Results depend on your market, your offer and how your team follows up. Any projection we show you, including our ROI calculator and the sample demos on our site, is an illustration built on stated assumptions, not a promise.
What the system says
The system answers only from information you approve before launch (your services, hours, prices, FAQ and booking rules). It does not give legal, medical, financial or tax advice, and it hands anything outside what you approved to your team. Tell us straight away if anything it says is wrong and we will fix it.
Your part
- Give us accurate information about your business, and keep it current.
- Approve the scripts, answers and messages before launch, and do not ask us to make claims that are not true.
- Keep your calendar and availability accurate, and follow up on what gets booked.
- Make sure your own rules are met. That includes consent to text people, notice that calls may be recorded where the law requires it, and any rules of your profession or industry. We will set the system up to support them, but they are your obligations.
Your data and access
Your data stays yours. We use it only to run your system, and we connect to your tools with the least access the work needs. You can remove our access at any time. When you cancel, we send you an export on request and delete our copies within 30 days.
Cancellation
Cancel the monthly fee anytime by sending us a message. No contract term and no cancellation fee. The month you have already paid for runs to the end of its period and is not refunded or prorated. Build fees cover work already done and are not refunded once the build has started.
Part 2. Booked Calls (outbound lead generation)
What we do
We run cold email outreach on your behalf to put qualified prospects on your calendar. That covers:
- identifying prospects who match the ideal customer profile we agree with you;
- setting up the sending infrastructure, on separate domains we set up for the purpose, so your main domain is never used for cold email;
- writing the offer and the messaging;
- running the campaigns;
- handling the replies;
- qualifying interested prospects; and
- booking qualified prospects onto your calendar.
You run the calls. Selling to the prospects we book is your part of the arrangement.
Price
A first month on the plan you choose, paid before any work starts. Instant Start is $800 for the first month and sends from inboxes that are already warmed up. Warmup is $600 for the first month and sets up new sending domains, which warm up for about 14 days before full volume.
Then a tech fee of $600 per month. It covers the prospect data and the sending tools your campaigns run on, and it is billed monthly in advance.
Plus $300 for each qualified call that shows up. You are not charged for calls that do not happen.
What counts as a qualified call
Before we start, we agree your ideal customer profile with you in writing: at minimum the industry, the company size and the role of the person we book. A call counts as qualified when the person who books it matches that profile and a real conversation takes place.
No-shows and disputes
No-shows and cancellations are not charged.
You must tell us within 24 hours of the scheduled start time if a booked call did not happen, or if the person did not match the agreed profile. A reply to our booking notification or an email to the address below is enough. A call you do not dispute within 24 hours is treated as having shown up and qualified, and is charged. Calls are invoiced on your next monthly invoice, after that 24-hour window closes.
What we do not promise
We do not guarantee a number of calls, meetings or sales in any period. Results depend on your market, your offer and how you run your calls. Any projection we show you, including our ROI calculator, is an estimate built on stated assumptions, not a promise.
Your part
- Give us accurate information about your business, your offer and your ideal customer.
- Keep the calendar availability you give us accurate, and attend the calls booked into it.
- Approve the messaging we send on your behalf, and do not ask us to make claims about your business that are not true.
How we send
Our campaign emails identify the sender, and anyone who asks to be removed is removed the same day. Prospect information we gather for your campaigns is used only to run your campaigns.
Cancellation
Cancel anytime by sending us a message. No contract term and no cancellation fee. Cancelling stops all future tech fee charges. The month you have already paid for runs to the end of its period and is not refunded or prorated. Calls that showed up before you cancelled are still charged.
Part 3. Everyone
Text messaging (SMS) terms
What the program is. Build Busy operates an SMS program for people who have asked us about our services. If you opt in, we use text messages to reply to your enquiry, to schedule and confirm calls and appointments, to send appointment reminders, and to send occasional offers about our services. We do not send bulk promotional broadcasts, and we never message anyone who has not opted in.
Consent is not a condition of purchase. You do not have to agree to receive texts in order to buy anything from us, and you can use our services without opting in.
How to opt out. Text STOP to any message at any time and we will stop texting you immediately. You can also reply START to opt back in. Text HELP to any message for help, or contact us using the details below.
Message frequency and cost. Message frequency varies and depends on how you interact with us. Message and data rates may apply. Any charges come from your mobile carrier under your own plan, and they are your responsibility.
Carrier liability. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier, your device, and your coverage.
Age restriction. You must be at least 18 years old to opt in to our text messages. Do not opt in on behalf of anyone else, and only submit a mobile number you own or are authorised to use.
How we handle the information you give us, including the rule that we never share mobile information with third parties for their marketing, is set out in our Privacy Policy.
Acceptable use
Do not misuse our pages, forms, or booking tools, including submitting false information or booking appointments you do not intend to keep.
Free pages and tools
Our free pages, calls and tools, including the ROI calculator, are provided as is. We work hard to keep everything accurate and online, but we make no warranty for free services.
Contact
Questions about these terms: jharringtonenterprises@gmail.com or (410) 634-7464.